Frequently Asked Questions

Frequently asked questions

How does High Float Treatment work?


HI-FLOAT™ TREATMENT
Hi-Float is a non-toxic sealant used inside of the balloon. It is effective only when used indoors, out of direct sunlight, and when not exposed to breezes created by fans, open windows, or air-conditioning. In ideal conditions Hi-Float will extend float times as follows:
11-inch latex: 2 Days
16-inch latex: 2 Days Float time may be reduced significantly in unusually warm, unusually cool, or very humid environments, and at elevations above 2,500 feet.




What are the Safety percautions ?


A. Do not breathe helium from a balloon. Helium is not toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen).

B. Do not release mylar (foil) balloons outdoors. Power failures can result if these balloons become entangled in electric lines.

C. Popped latex balloons present a choking hazard for small children. Do not leave small children unaccompanied with latex balloons.




Can you get a refund if you want to cancel?


A. For purchases, not affected by severe weather events For a full refund, the deadline to submit your request is 9 a.m., the day prior to delivery. Orders cancelled or changed after this deadline are subject to a cancellation charge ranging from $25 to 100% of the order value, depending on the extent of preparations made for the order.




What if the weather is bad?


SEVERE WEATHER POLICY

In the event of forecasted severe weather, a Balloon Dreams manager will contact the customer the day prior to delivery to reconfirm, postpone, or cancel/refund the order.

Balloon Dreams is not able to change or cancel an order if the request is made on the delivery date.

If Balloon Dreams is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange rescheduling or cancellation and refund.




Can we Deliver to a College?


ON-CAMPUS COLLEGE DELIVERIES TO STUDENTS
We welcome on-campus deliveries to college students, however, delivering to students in class is not permitted. Balloon deliveries are usually made to a central mail room, however, deliveries to dormitories can be made if the dormitory is open to the public and a receptionist can accept the order on the student's behalf. Please contact the school to learn which location is best in your case. Provide us with as many delivery details as possible, including a cell number that will allow us to alert the student once we have completed the delivery. While we will attempt to contact the student, getting through can be a problem and is not a guaranteed part of our service. The sender is responsible for contacting the mail room staff and ensuring they contact the student. Balloon Dreams accepts no liability if the student does not pick up the order from the mail room.




Can we deliver to hotels?


HOTEL DELIVERIES (Balloon Bouquet Delivery)
For security reasons we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the concierge, the front desk, bell desk, or the loading dock, depending on the hotel's policy. It is the customer's responsibility to contact the hotel and ensure that their order is delivered to the guest by the hotel. Once the balloons have been delivered to the hotel, Balloon Dreams considers the delivery successfully completed. Because several hotel staff members can get involved in transferring the balloons from one part of the hotel to another, we accept no responsibility for balloons damaged or misplaced during such transits. Customers should anticipate that the balloons may become tangled during this transit and be prepared to remove the balloons from their weight, untangle the ribbons, remove damaged balloons, arrange the remaining balloons, then re-attach the ribbons to the weight.
The aforementioned policy DOES NOT apply to balloons being used for large special events.Please call Balloon Dreams for details.




Can we deliver to Hospitals?


Hospital policies vary and it may not be possible for our staff to make a delivery directly to the room of the patient. Many hospitals require that the balloons be dropped off at a security station, from which the balloons are delivered to the patient by the hospital staff. The staff may need to delay the delivery to the patient for any number of reasons. Please feel free to contact our main dispatch center if you have a concern about the status of your order. PATIENT AVAILABILITY
Balloon Dreams procedure is to contact the hospital prior to delivery and confirm that the recipient is still admitted and permitted to receive balloons. Customers will be contacted if the order cannot be delivered. At this point the order can be canceled and refunded.

If we are cleared by the hospital to proceed with the delivery, but the patient is subsequently discharged prior to our arrival, two options become available — 1) The order can be delivered to another local address for an additional delivery charge, or 2) The order cannot be delivered and must be canceled. In this case, no refund will be issued.

HOSPITAL RESTRICTIONS
Latex balloons are banned from all hospitals due to latex allergy issues. Mylar (foil) balloons are usually acceptable. However, in some cases a particular patient may not be able to receive balloons of any type. Customers should contact the hospital for approval before sending balloons to a patient.





Unfortunately we do not offer refunds, but as long as the items haven't been made/blown up we will issue you a credit. The credit will be the amount you paid towards another service.

NO REFUNDS on canceled events if project has begun preparation. 

Policy